Impossible to save books from amazon website (Report ID: 453204893)

dansei1000 · April 4, 2019

Hello
when i try to save a book from the Amazon website, nothing happens. There is no new item in my zotero library.
When I try to save a webpage from another site or a newspaper article, no problem occurs and everything goes well.

Report ID: 453204893

adamsmith · April 4, 2019

Could we get a couple of specific URLs where that happens, please?

dansei1000 · April 4, 2019

Yes, sorry i should have done it directly

For example :
https://www.amazon.fr/Villa-Amalia-Pascal-Quignard/dp/2070347060/
Or
https://www.amazon.fr/Vie-secrète-Pascal-Quignard/dp/2070411079/

Thank you

adamsmith · April 4, 2019

Both work for me. Run through https://www.zotero.org/support/troubleshooting_translator_issues and provide all info from the last step if the first 10 don't help.

dansei1000 · April 4, 2019

Hello
I tried again and I still have the same problem.

URL : https://www.amazon.fr/Villa-Amalia-Pascal-Quignard/dp/2070347060/
Report ID: 689772283
It seems to save to my library flawlessly (but nothing happens indeed)
As for the translator name, i'm not sure what it means.

Thank you

dstillman · April 4, 2019

That's a Report ID, not a Debug ID, and the page explains how to see the translator name (by hovering over the save icon).

dansei1000 · April 4, 2019

Ok sorry. I'm not english and am trying really hard to understand. :-)

This is the debug ID : D1874801171

When I hover over the Zotero Icon, it says "Save to Zotero (Amazon)"

I'm hopefully clear this time !

Thank you

dstillman · April 4, 2019

(3)(+0008403): HTTP POST http://127.0.0.1:23119/connector/ping

(3)(+0002316): Connector: Method ping failed with status 0

[…]

(3)(+0000115): HTTP POST http://127.0.0.1:23119/connector/getTranslatorCode

(3)(+0000490): Connector: Method getTranslatorCode failed with status 0

[…]

(3)(+0000005): HTTP GET http://lx2.loc.gov:210/LCDB?operation=searchRetrieve&version=1.1&query=bath.ISBN=^9782070347063&maximumRecords=1 failed with status code 0

Various web requests are failing for you, including the requests between your browser and Zotero. Are you on an institutional network where some requests are blocked? Are you running security/firewall software?

While Zotero still shows as online, see Zotero Connector: “Is Zotero Running?” for troubleshooting steps.

dansei1000 · June 3, 2019

Hello. Sorry for the long delay.
You were perfectly right. This was only due to my office network. Once back home, everything worked fine again.
Thank you very much