When/what installs zotero.dotm in the Word startup folder?

helios.comms
I've had a user on a new laptop build report the Zotero ribbon wasn't visible. Turned out the zotero.dotm file was missing from their Word startup folder. I got a copy from a working laptop and saved it to the startup folder - that fixed it.

However, I'm interested in why it wasn't there. When/what puts a copy into this folder? I don't think it's done at installation as I tend to install apps using a different account during set-up.

I first tried disabling and re-enabling the add-in through the app but that didn't help so it's some other step that adds it.
  • adomasven Zotero Team
    If Office is installed when Zotero is first launched then Zotero will install the Zotero.dotm file into Word startup folder. However if Office is installed after running Zotero for the first time then the plugin install needs to either be triggered from Zotero Preferences -> Cite -> Word Processors or manually installed
  • helios.comms
    edited March 21, 2019
    Thanks for that - I hadn't found that particular tab. Will test it out.

    Slight bug here. On my laptop, Zotero ribbon is working fine: https://i.imgur.com/1fB4mMu.png

    However, when I open that tab on preferences, it says it's not installed: https://i.imgur.com/peErGr9.png

    The add-in on this system will have been created when Zotero was first launched. If you re-install it, close and re-open Zotero, it then says it's installed: https://i.imgur.com/M2MEqkx.png

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.