Upgrade StorageProblem syncing from PC to Zotero cloud library (error 1427742134)
Hi
I've been using Zotero for a few months, and have just tried to activate the sync function (references only, no attachments). My library on the PC has 4361 items, but the cloud has only 1097 and the desktop application won't continue - it gave me error reference 1427742134 saying too many retries.
Please can someone advise what I can do to get it to sync (as I want to be able to access the references from a tablet, too).
Many thanks
I've been using Zotero for a few months, and have just tried to activate the sync function (references only, no attachments). My library on the PC has 4361 items, but the cloud has only 1097 and the desktop application won't continue - it gave me error reference 1427742134 saying too many retries.
Please can someone advise what I can do to get it to sync (as I want to be able to access the references from a tablet, too).
Many thanks
This cycle hasn't yet reported a failure, but has been running for a few hours without managing to upload any new records.
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 500"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 500"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 500"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 500"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 500"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 500"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 500"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 500"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
[JavaScript Error: "IndexedDB Maintenance finished with error: NS_ERROR_NOT_AVAILABLE: ActorsParent.cpp:18877"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
[JavaScript Error: "Failed too many times"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/5343256/items failed with status code 503"]
version => 5.0.62, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.62, extensions => Zotero LibreOffice Integration (5.0.14.SA.5.0.62, extension), Zotero Word for Windows Integration (5.0.12.SA.5.0.62, extension)
Those shouldn't cause sync errors, and we'll try to fix that within the next few days, but in the meantime, could you paste "76CGFW7R" and "4W83GSRQ" into the Zotero search bar and look at those items? If you still have your Mendeley database, could you check if those were incorrect in Mendeley or whether this somehow happened during the import process?
That was one of the reasons I moved from Mendeley - it kept creating extra copies of authors that I had to manually delete, and mixing details of different papers together. Obviously I didn't find these ones at the time (I just looked - they did get corrupted within Mendeley before the transfer).
Looking into the one with 15,000 authors, it seems the authors are from one paper (but now with multiple copies), the abstract from a second, the title from a third and the DOI from a forth. So, on the basis the original cannot be found, I've deleted the record in my library.
The second reference was just multiple copies of the authors - so I deleted the record and re-saved it from PubMed.
So - these two records are 'fixed' in Zotero. The problem was in Mendeley (not the data transfer). Thank you for your help with this.
Is there a way to find records with either many authors, or more than one copy of the same author, from within Zotero so I can check the other records?
I've used DB Browser to view the sql files, and run a quick analysis, and I have over 70 records each with over 1000 authors! 12 records have over 10,000 authors. Even amongst the much smaller numbers I know some will be wrong.
Is there a way of re-creating records without having to import from scratch and delete the original, please?
Row Labels Count of Key
76CGFW7R 14792
TXCPTLDV 14792
UD8QIWW7 14792
2A7ZK9Z9 14591
2AIUGANW 14591
JSZHWMVW 14591
26MH37RA 11321
5VBVLTL4 11321
ZEIJ4IRI 11321
5CWHDSTP 10083
BZF9HII8 10083
EQ94BMFQ 10083
There's no automated way of dealing with that, so the easiest option is just to paste the DOI, ISBN, PMID, or arXiv ID into Add Item by Identifier, select both items, right-click, and choose Merge Items. If there's no identifier, you'd do the same by just clicking on the URL label to open the publisher page and resaving from there. In some cases for both of those, you might need to then delete a duplicate PDF under the merged item.
We're working on the ability to update metadata for existing items, which will basically be an automated version of the above, but I'm not sure what we'll do in cases where there are more creators on the old item — I don't know that we'd want to automatically delete all the old creators. (That's part of what's tricky about automating this.) So while you could wait for that feature, doing this manually may be your best option.
(And thanks for confirming that this didn't happen on the Zotero side of things. It's really quite a bug.)
I have to say that I am very glad to be out of Mendeley now - it had some good features, but the bugs became too much to deal with (and the creating multiple additional authors really hasn't helped).