Export error Report ID 727137157

iaslc

I am trying to export my collection of references. I get an error and only about half of the references export. I tried RIS, XML, and BibTeX. I get the same issue. It does not matter if I include or not include notes and files. I use Character Encoding UTF-8.

I always get the error "an error occurred while trying to export the selected file."

dstillman

[JavaScript Error: "zoteroAttachment.toJSON is not a function" {file: "chrome://zotero/content/xpcom/utilities_internal.js" line: 850}]

Can you cut this down in halves and find the item that triggers this?

iaslc

Yes. the following do not export (providing url):

https://www.cambridge.org/core/journals/journal-of-smoking-cessation/article/smoking-cessation-treatment-programs-offered-at-hospitals-providing-oncology-services/9A34383D04A88F955C9E49DC784A674C

https://www.cambridge.org/core/journals/journal-of-smoking-cessation/article/proactive-telephonedelivered-risk-communication-intervention-for-smokers-participating-in-lung-cancer-screening-a-pilot-feasibility-trial/A03B582C81380C09394A9E61C08CDA94

https://www.jto.org/article/S1556-0864(17)30354-4/abstract

https://www.jto.org/article/S1556-0864(16)00430-5/abstract

https://www.jto.org/article/S1556-0864(18)32322-0/abstract

https://www.jto.org/article/S1556-0864(18)32324-4/abstract

https://www.jto.org/article/S1556-0864(18)33501-9/abstract

https://www.jto.org/article/S1556-0864(18)31786-6/abstract

https://www.jto.org/article/S1556-0864(15)32810-0/abstract

iaslc

Wait, the abstract links are no good. Let me see if that fixes the JTO issues...

dstillman

Sorry, I didn't mean URLs. If you save those again and try to export it'll almost certainly work, and we won't be able to reproduce the problem that way.

If you've located a specific item that fails, if you restart Zotero and try again, does the same thing happen? If so, can you provide a Debug ID (different from a Report ID) for an export that fails?

iaslc

Actually, I saved them again, exported them individually and they were fine like that, but they were not fine when exporting the collection.

I restarted the computer and then it worked fine. I'm not sure how that fixed it, but it did. Now I can export the collection however I wish and there are no errors. Thank you for the restart suggestion.

rjboyd00

I am also getting this issue. No idea how to track down what is causing the issue.

dstillman

@rjboyd00: This is a years-old thread started by someone else. Please start a new thread and provide all the information requested here:

https://www.zotero.org/support/reporting_problems