my attached file cannot be found

Ahor-Essel

Good afternoon, please when I try open an article from my local Zotero I am told my attached found cannot be found. I am using firefox. I recently changed my windows from 7 to 10 and was working well untill today. please what might have gone wrong? thanks

Ahor-Essel

please someone help me.thanks

fcheslack

How did you move your data from your old windows installation to your new one?

Ahor-Essel

i downlaoded a new app (zotero) on the new window and the synchronized with my online data base

fcheslack

You can check your file storage usage for your account at https://www.zotero.org/settings/storage
If you're at capacity, not all files would have been on the Zotero servers, so they wouldn't be available on your new install. In that case you would need to bring the files directly from your old computer.
https://www.zotero.org/support/zotero_data#backing_up_your_zotero_library

Ahor-Essel

Thank you fcheslack. I am at capacity but all my files on the server are intact but my local data when I try opening a file I get this information, especially the old data.

dstillman

See Files Not Syncing. (Note that simply seeing an attachment online isn't the same as the file being available, which it wouldn't be if you were at your quota when syncing the old computer.)