[Beta] Zotero freezes when trying to export

zuphilip

I can't export anything in Zotero (Beta) currently. Zotero will just freeze and I have to kill it. I tried COinS, BibTeX, RIS export for one or several items and it always freezes. I am running Zotero 5.0.61-beta.12+d301fb6e4 on windows. I am quite sure that exporting worked last week for me.

dstillman

Works for me. Can you generate real-time debug output and email it to support@zotero.org?

dstillman

Can you provide a Report ID? Do you have other extensions installed, and have you tried disabling them?

zuphilip

Sure, I have installed a bunch of other extensions, but the only recent change was activating Zutilo again (I tried to disable now, no change). Here is a report ID just after the start of Zotero D435321591. I can't create an ID after the problem occurs, because Zotero then is not responding anymore, but when I open the debug output, I see no message after the list of available export formats. I can try to disable the other extension as well, also I think they didn't changed recently.

dstillman

If you choose View Output to get the debug output window, do you see any errors appear in the top section when the freeze occurs?

Does it happen at the point where normally the file picker would appear, or after you've made a selection?

Trying with all extensions disabled would be good. If that doesn't help, trying to find a regression window would be helpful. You can download recent ZIPs of the beta builds and bisect those to figure out when it broke:

Jan 22: https://zotero-download.s3.amazonaws.com/client/beta/5.0.61-beta.4+f918e27e4/Zotero-5.0.61-beta.4+f918e27e4_win32.zip

Jan 26: https://zotero-download.s3.amazonaws.com/client/beta/5.0.61-beta.7+8b4bb62ef/Zotero-5.0.61-beta.7+8b4bb62ef_win32.zip

Jan 29: https://zotero-download.s3.amazonaws.com/client/beta/5.0.61-beta.8+c2a637472/Zotero-5.0.61-beta.8+c2a637472_win32.zip

Jan 29: https://zotero-download.s3.amazonaws.com/client/beta/5.0.61-beta.9+b1fad505d/Zotero-5.0.61-beta.9+b1fad505d_win32.zip

Jan 30: https://zotero-download.s3.amazonaws.com/client/beta/5.0.61-beta.10+b1fad505d/Zotero-5.0.61-beta.10+b1fad505d_win32.zip

Feb 2: https://zotero-download.s3.amazonaws.com/client/beta/5.0.61-beta.11+98aa71655/Zotero-5.0.61-beta.11+98aa71655_win32.zip

(Using the ZIPs means you don't have to mess with your current installation.)

zuphilip

> If you choose View Output to get the debug output window, do you see any errors appear in the top section when the freeze occurs?

No, I see "Translate: All translator detect calls and RPC calls complete:" and the list of formats in the debug output, but nothing more when I then click on export in the dialog.

> Does it happen at the point where normally the file picker would appear, or after you've made a selection?

Yes, exactly.

zuphilip

After restarting my computer and waiting a little longer for the first time when exporting, it now seems to work again as usual. Sometimes when I do such longer sessions w/o restart I also have problems with explorer.exe etc. I guess this was also such a hick-up. Sorry, for the trouble.