Button disappeared in Firefox

dstillman · February 1, 2019

This discussion was created from comments split from: Zotero not working with firefox latest, also need keyboard shortcut assistance.

glevy28 · February 1, 2019

Hi
There's too much technical language there so I can't really follow. I don't know why but the add on to Zotero button on my Firefox browser has disappeared.
I've restarted the browser and also checked that it's still working on Chrome.
Any simple explanation on how to restore the button?

Thanks, Gal

dstillman · February 1, 2019

(When in doubt, it's always better to start a new thread.)

Start here: https://www.zotero.org/support/kb/no_toolbar_button

glevy28 · February 1, 2019

Thanks for this prompt reply. I was trying all the options there and still couldn't find how to re-install the toolbar button.

dstillman · February 1, 2019

Does the Zotero Connector show as installed in the Extensions pane? Can you provide a Report ID?

glevy28 · February 1, 2019

No it doesn't show

dstillman · February 1, 2019

So then it's not installed in Firefox. Install it from the download page.

glevy28 · February 1, 2019

Okay, it's back there now. I didn't realize that it has just disappeared as I have been using it before.
Many thanks