Do not have add ins for Word 365

SabrinaWerner

I do not have any add in under my insert-> add ins tab. I have made sure that the extension is enabled in the Zotero setting and restarted both Word and Zotero multiple times. Am I overlooking something here??

dstillman

Start here: https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear

If you're still having trouble, let us know exactly what you tried and what happened at each step.

SabrinaWerner

I have ensured the extension is enabled, I have reinstalled, Word is under my name, and I have restarted everything multiple times. I still do not have the add ins and I'm not sure what else to do?

To double check that I'm really looking for it in the correct place- the insert tab where is says "Add ins" correct?

dstillman

To double check that I'm really looking for it in the correct place- the insert tab where is says "Add ins" correct?

No. There should be a Zotero tab in the ribbon.

It doesn't sound like you tried these steps:

https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_does_not_appear_in_the_word_ribbon