Problems saving publication data to Zotero

Hi,

all at the sudden I can't save publication data and .pdfs from the web.
I get messages like "An error occurred while saving this item. Try again, and if ..." when I have a webpage with a .pdf opened. Sometimes such problems occur also when I try to save metadata from the webpage of the paper (and not .pdf). But just sometimes - it has a fickle behaviour.
I have Chrome and Zotero updated and the pages are fully loaded when it happens. It happens with ScienceDirect, but it also happened with JSTOR when I tried to save publication info via metadata, but it worked when I used the "Save to Zotero (JSTOR)" option.
Here is the link from which I couldn't save the .pdf and the publication data:
https://ac.els-cdn.com/S0012825215300271/1-s2.0-S0012825215300271-main.pdf?_tid=b957a225-5978-4a72-890a-7d60dac0d640&acdnat=1546850980_233264f545e116ed260767890f75a355

I use MacOS sierra 10.12.6.

Thank you in advance!
B
  • That link redirects to https://www.sciencedirect.com/science/article/pii/S0012825215300271 — which is the article page — for me. But I assume that's meant to be a URL for the PDF itself? Can you save from the article page? In any case, if you're getting an error, we'd want to to see a Debug ID from the Zotero Connector for a save attempt that fails.

    But note that, when you have the option, you should save from the article page rather than the PDF itself. Zotero can often recognize metadata from the PDF itself, but the article page generally has all the metadata, and Zotero is optimized to save from that.
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