Upgrade Storageerror report ID：22291587
There is something wrong with sync. It has been for a long time that the sync button displays a red warning with an exclamation mark on it. Click the button, it would pop up a message" JSON Error: Syntax error, malformed JSON" with a reporting error button. Click the reporting error button and I got this report ID.
It really kills me that the sync button is always red and warning me there is something wrong but won't get fixed. I hope it is a easy problem and someone could help fix it. Thx.
Following is the error report :
[extra output removed — D.S.]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/4457940/items failed with status code 408"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/4457940/items failed with status code 408"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/4457940/items failed with status code 408"]
[JavaScript Error: "HTTP POST https://repo.zotero.org/repo/updated?last=1545890226&version=5.0.59&m=4 failed with status code 500"]
[JavaScript Error: "HTTP POST https://recognize.zotero.org/recognize failed with status code 502"]
[JavaScript Error: "HTTP POST https://recognize.zotero.org/recognize failed with status code 502"]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "连接至服务器时发生错误。请检查网络连接。"]
[JavaScript Error: "连接至服务器时发生错误。请检查网络连接。"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/4457940/items failed with status code 400"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/4457940/items failed with status code 400"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/4457940/items failed with status code 400"]
version => 5.0.59, platform => Win32, oscpu => Windows NT 6.1; WOW64, locale => zh-CN, appName => Zotero, appVersion => 5.0.59, extensions => Zotero LibreOffice Integration (5.0.14.SA.5.0.59, extension), Zotero Word for Windows Integration (5.0.10.SA.5.0.59, extension)
It really kills me that the sync button is always red and warning me there is something wrong but won't get fixed. I hope it is a easy problem and someone could help fix it. Thx.
Following is the error report :
[extra output removed — D.S.]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/4457940/items failed with status code 408"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/4457940/items failed with status code 408"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/4457940/items failed with status code 408"]
[JavaScript Error: "HTTP POST https://repo.zotero.org/repo/updated?last=1545890226&version=5.0.59&m=4 failed with status code 500"]
[JavaScript Error: "HTTP POST https://recognize.zotero.org/recognize failed with status code 502"]
[JavaScript Error: "HTTP POST https://recognize.zotero.org/recognize failed with status code 502"]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "连接至服务器时发生错误。请检查网络连接。"]
[JavaScript Error: "连接至服务器时发生错误。请检查网络连接。"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/4457940/items failed with status code 400"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/4457940/items failed with status code 400"]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/4457940/items failed with status code 400"]
version => 5.0.59, platform => Win32, oscpu => Windows NT 6.1; WOW64, locale => zh-CN, appName => Zotero, appVersion => 5.0.59, extensions => Zotero LibreOffice Integration (5.0.14.SA.5.0.59, extension), Zotero Word for Windows Integration (5.0.10.SA.5.0.59, extension)
-
dstillmanedited December 28, 2018Can you provide a Debug ID (different from a Report ID) for a sync attempt that produces an error? No need to post the contents — just the ID is sufficient.
-
hunna16A more specific description of the error pop up when I click the red exclamation mark today. It tells the error is "Notes with embedded images cannot currently be synced. Syncing embedded images maybe supported in a future version" and with a button "show the item in library". I click the button and an item is chosed. I delete the images in its notes and the red exclamation mark finally disappears. God~ thank the new function in this version. And thank you anyway ! @dstillman
This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.