word plug-in issues

knadiminti

just installed the zotero with the extensions/plug-in but not seeing the zotero in the ribbon on word. I have word 2010 edition.
I have tried all the steps given in the troubleshooting guide but no use.
I previously had Endnote and I tried uninstalling this but still no effect

Can someone suggest any other ideas about what might be happening?

dstillman

Is this Word 2010 Starter Edition or the standard edition? (The former is ad-supported. It doesn't work with Zotero.)

If the standard edition, did you try the manual installation instructions? If so, and that didn't work, what exactly did you do and what happened?

knadiminti

Thank you so much for the response. I have a standard edition. I followed the manual instructions suggested in the link. Found out that the dotm files are already present in the STARTUP folder for word. hoever, I still went ahead and copied/pasted the file. unfortunately, it did not work.

It is very mysterious that I am unable to find the zotero in the word ribbon, no matter what I do. ( FYI, having similar issues with Mendeley as well).

dstillman

What's your exact Word 2010 version?

Have you tried everything here, and if so, what happened at each step?

knadiminti

The Word version I have is 14.0.7214.5000 ( 32 bit), Microsoft Office Standard. Just one additional piece of information and what I believe is part of the problem is having Endnote 8 installed.
I had a similar issue with mendeley plugin as well, which I lost around the same time I installed the endnote.

I just found out that I am able to add zotero plugin without problems on a different computer at work where there is no endnote installed.

Do you know if I can have Zotero along with Endnote 8 ?
Otherwise I followed all the steps and everything seems to be alright except that it is just not showing up on the ribbon.

adomasven

You will have to give us details on what happened/where you got stuck following the instructions dstillman linked to above, such as whether Zotero.dotm was available under the Word Add-ins dialog.

knadiminti

step 1 :check if zotero is installed
- in the developer tab - clicked "add-ins" button. the zorero.dotm is checked

step 2:
in the trust center settings- add-in button, the "require application add-ins to be signed by trusted publisher" and "disable all application add-in" buttons are unchecked. - no change

step 3 :closed the word document and re-opened it - still no zotero in the ribbon.

step 4 : trust care settings - macro settings- the " disable all macros with notifications" is checked.

step 5 : closed word and relaunched - did not get any notification asking for macro permissions.
Still no zotero button in the ribbon.

I feel there is some function that is blocking the zotero add-in on word.

I can see zotero add-in plugins in the destination folder ( but they are just not appearing in the word ribbon. ( path : users/appdata/roaming/microsoft/word/startup) - wish I could send a screenshot.

As I said before, is it possible the endnote is blocking them ? If so, how can I get past it ? - FYI, I even tried uninstalling endnote from my computer but it did not resolve the issue.

FWIW, I was able to install and see/use the zotero word plugin in a different computer which never had endnote installed.

Thanks

knadiminti

I would add that in the step 1 above - in the developer tab - there is no "word-add-in" as mentioned in the troubleshooting link above. There is an "Add-in" button which brings templates and add-ins and the zotero.dotm box is checked. There is another COM add-in button which has only the endnote CWYW option which is checked.

adomasven

Try renaming Normal.dotm to Normal.dotm.bak and restart Word. https://support.office.com/en-us/article/change-the-normal-template-normal-dotm-06de294b-d216-47f6-ab77-ccb5166f98ea