An error occurred saving with Embedded Metadata.

tcoug

I've been using Zotero for years and now, all of a sudden, it will not collect metadata or attachments from ProQuest or EBSCO.

If I'm on the article itself, the connector looks and acts like I'm on a regular webpage. If I'm on an article list the icon looks like a folder, but when I go to download an article it fails and gives me a long error that includes "An error occurred saving with Embedded Metadata".

I've tried uninstalling and reinstalling the connector (no joy). And, removing the proxy information hoping it would regenerate (no joy)

Thoughts?

adamsmith

Please run through https://www.zotero.org/support/troubleshooting_translator_issues
if the initial steps don't help, please provide all information requested in the last step.

tcoug

This has been done and no change in status

adamsmith

As I say

if the initial steps don't help, please provide all information requested in the last step.

tcoug

Here is what I get:

URL: https://search-proquest-com.rdas-proxy.mercy.edu/abicomplete/results/45971E4546864D68PQ/1?accountid=12387

Error: An error occurred while saving this item. See Troubleshooting Translator Issues for more information.
An error occurred saving with Embedded Metadata. Attempting to save using Save as Webpage instead.
An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information.

Debug: [JavaScript Error: "URL changed for tab http://www.bridgeport.edu/login
_updateInfoForTab@moz-extension://c55becce-0aed-4392-87fc-b07331606ae6/background.js:562:49
Zotero.Connector_Browser</<@moz-extension://c55becce-0aed-4392-87fc-b07331606ae6/background.js:876:4
logListenerErrors/<@moz-extension://c55becce-0aed-4392-87fc-b07331606ae6/background.js:843:23
"]

[JavaScript Error: "Frame not found, or missing host permission" {file: "undefined"}]

[JavaScript Error: "Frame not found, or missing host permission" {file: "undefined"}]

[JavaScript Error: "URL changed for tab http://www.mimusa.edu/academics
_updateInfoForTab@moz-extension://c55becce-0aed-4392-87fc-b07331606ae6/background.js:562:49
Zotero.Connector_Browser</<@moz-extension://c55becce-0aed-4392-87fc-b07331606ae6/background.js:876:4
logListenerErrors/<@moz-extension://c55becce-0aed-4392-87fc-b07331606ae6/background.js:843:23
"]

The translator on both the article list and individual articles is Save to Zotero (ProQuest)

dstillman

The instructions ask for a Debug ID from the Zotero Connector for a save attempt? Could we get that? (You don't need to post any output here.)

tcoug

Debug from Zotero: D950319113
From the connector : Your debug output has been submitted.

The Debug ID is D1151687685

adamsmith

I can actually replicate some weirdness on ABI inform on Proquest, will try to take a look but not sure how quickly I'll be able to.

tcoug

Any help would be appreciated