error w translator after updating Zotero -- mac version

lauragayle

2081674029 is the report ID, updating to ver 5.0.57

Got this message:

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "Translators not yet loaded"]

[JavaScript Error: "operation timed out"]

[JavaScript Error: "operation timed out"]

[JavaScript Error: "operation timed out"]

[JavaScript Error: "operation timed out"]

[JavaScript Error: "operation timed out"]

[JavaScript Error: "operation timed out"]

version => 5.0.57, platform => MacIntel, oscpu => Intel Mac OS X 10.13, locale => en-US, appName => Zotero, appVersion => 5.0.57, extensions => Zotero Word for Mac Integration (5.0.16.SA.5.0.57, extension), Zotero LibreOffice Integration (5.0.14.SA.5.0.57, extension), Shockwave Flash (31.0.0.122, plugin)

**thank you!!!

adamsmith

Is your Zotero data directory in a custom location such as a network drive or external hard drive?

lauragayle

no, the default:
\users\lgreen3\Zotero

dstillman

What error, exactly, are you seeing?

Could we see a Debug ID for Zotero startup through whatever it is you're trying to do using the "Restart with Logging Enabled…" option?