Syncing attachments between standalone and Zotero online

ashleymorr

Hi,

I'm running Standalone, with a group library, and storing copies of PDFs in Zotero.

I'm having issues with attachments syncing.

Once items sync, I can see the attachments in Zotero online, but they’re not hyperlinked so I can't open the PDFs. I can open them in Standalone. I've got 'sync full-text', 'Sync attachment files in my library using Zotero' and 'Sync attachment files in group libraries using Zotero storage' all checked, so I think the PDFs should be uploading.

I thought it might be a storage issue, as I haven't yet upgraded, but all the Zotero folders on my computer's C: drive only total 30MB.

Any suggestions for what might be causing this? I've also tried 'Reset File Sync History' but this didn't solve the problem.

Thank you,
Ashley

dstillman

See Files Not Syncing — we'd want the Debug ID if you get to the end.

ashleymorr

I'm not sure if this is useful, but I seem to be getting stuck 'Step 2' of the 'Files Not Syncing' link with a sync error. Clicking on the error brings up a dialog box with 'req is undefined' and an error report (see below):

[JavaScript Error: "Upload request 3/24LNPH5Q failed"]

[JavaScript Error: "req is undefined" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 715}]

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "S3 returned 0 (3/2YAJK2YD) -- retrying upload"]

[JavaScript Error: "S3 returned 0 (3/2SKHLWEU) -- retrying upload"]

[JavaScript Error: "S3 returned 0 (3/2YAJK2YD) -- retrying upload"]

[JavaScript Error: "S3 returned 0 (3/2SKHLWEU) -- retrying upload"]

[JavaScript Error: "S3 returned 0 (3/2YAJK2YD) -- retrying upload"]

[JavaScript Error: "Upload request 3/2SKHLWEU failed"]

[JavaScript Error: "req is undefined" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 715}]

[JavaScript Error: "S3 returned 0 (3/3HXX59V5) -- retrying upload"]

[JavaScript Error: "S3 returned 0 (3/2YAJK2YD) -- retrying upload"]

[JavaScript Error: "S3 returned 0 (3/2YAJK2YD) -- retrying upload"]

[JavaScript Error: "S3 returned 0 (3/3HXX59V5) -- retrying upload"]

[JavaScript Error: "S3 returned 0 (3/2YAJK2YD) -- retrying upload"]

[JavaScript Error: "Upload request 3/3HXX59V5 failed"]

[JavaScript Error: "req is undefined" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 715}]

[JavaScript Error: "S3 returned 0 (3/2YAJK2YD) -- retrying upload"]

[JavaScript Error: "S3 returned 0 (3/2YAJK2YD) -- retrying upload"]

[JavaScript Error: "S3 returned 0 (3/2YAJK2YD) -- retrying upload"]

[JavaScript Error: "S3 returned 0 (3/2YAJK2YD) -- retrying upload"]

[JavaScript Error: "S3 returned 0 (3/2YAJK2YD) -- retrying upload"]

[JavaScript Error: "Upload request 3/2YAJK2YD failed"]

[JavaScript Error: "req is undefined" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 715}]

version => 5.0.56, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.56, extensions => Zotero LibreOffice Integration (5.0.14.SA.5.0.56, extension), Zotero Word for Windows Integration (5.0.8.SA.5.0.56, extension)

ashleymorr

I then get an error when trying to send the report - something about an invalid repository

dstillman

Yeah, the "req is undefined" should be a clearer error, and that's fixed for the next version, but it — and the fact that you can't submit an error report — means that something on your computer or network is interfering with Zotero's network requests.

More info: https://www.zotero.org/support/kb/connection_error

ashleymorr

Thank you dstillman - I'll follow this up with the network admin and see if we can find out what's interfering with it.