Nothing happens when clicked on the Google Doc integration button

mullatausif · October 21, 2018

On searching the forum, I got to know that Google Doc integration is not active, so I installed the connected for chrome on firefox. I even have the Zotero desktop client running on my windows but when I click the button in google docs nothing happens.

dstillman · October 21, 2018

Can you provide a Debug ID from the Zotero Connector for loading Google Docs, waiting a couple seconds, and then trying to insert a citation?

mullatausif · October 23, 2018

Hi, I couldn't get the Debug id but got the Report id: 485207364

adamsmith · October 23, 2018

What do you mean by you couldn't get the debug ID? What happened when you tried?

mullatausif · October 23, 2018

When I submitted I got a pop-up window which said "Report Id"

adamsmith · October 23, 2018

Are you sure you pressed the "Submit Debug Report" button and not the "Submit Report" button further up? I don't think the error report will be very helpful here, we'd really need Debug output.

mullatausif · October 23, 2018

Hi, my bad. You were right I didn't notice the Debug report button. The Debug id: D599536153