Unable to data sync
And unable to provide report ID! When trying to report the error, I get "Invalid response from repository"
When attempting to sync, I get the following error message:
[JavaScript Error: "stream.zotero.org:443 uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.
Error code: SEC_ERROR_UNKNOWN_ISSUER
"]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "stream.zotero.org:443 uses an invalid security certificate.
I'm using Windows 10, v5.0.56 and I the device i'm using does have to go through a VPN (which I suspect may contribute to the issue). Any help, greatly appreciated.
When attempting to sync, I get the following error message:
[JavaScript Error: "stream.zotero.org:443 uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.
Error code: SEC_ERROR_UNKNOWN_ISSUER
"]
[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "stream.zotero.org:443 uses an invalid security certificate.
I'm using Windows 10, v5.0.56 and I the device i'm using does have to go through a VPN (which I suspect may contribute to the issue). Any help, greatly appreciated.
-
adamsmithMight well be the VPN, though a well-configured VPN shouldn't cause this (though if this is actually a proxy and not a VPN, it probably would). See https://www.zotero.org/support/kb/ssl_certificate_error