ERROR UPDATING DOCUMENT

I am currently using the Zotero stand alone for windows 10. very often when I try to cite something, I get this feedback "Zotero experienced an error updating your document. the RPC server is unavailable". and then Microsoft word will automatically stop working and restart, sometimes losing my data in the process. this can happen like four times in a row until it finally gets done. this is the report ID: 615997709

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