MS Word Plug-IN

jaglieco91

I have tried all the troubleshooting tips on the website but am still unable to add the plugin for MS word. Is there anything else I can try?

dstillman

https://www.zotero.org/support/word_processor_plugin_troubleshooting

Can you say exactly what you've tried from that page?

What version of Word?

jaglieco91

I have tried reinstalling zotero, customizing the ribbon through word (options>customize ribbon>Developer>Add ins). I have also tried disabling and enabling extensions through zotero.

I have microsoft office 365

jaglieco91

Zotero toolbar doesn't appear, Zotero tab does not appear in the Word Ribbon,

dstillman

https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_does_not_appear_in_the_word_ribbon

What exactly happens at each step there?

jaglieco91

I am able to get steps 1-3 but then I can't go any further. Maybe I am not understanding what it means bu a "new developer tab." If I am doing it right the "Word Add Ins" is not clickable

adamsmith

Do you see the Developer tab in Word?

jaglieco91

Ok, Yes. I moved onto the next step but "Zotero.dotm" was not there

adamsmith

the instructions for that case continue further down on the page

jaglieco91

under what title?

jaglieco91

oops sorry. found it

jaglieco91

ok what if I go to tools>addons and they are enabled?

dstillman

Go to the next step:

Go into Zotero Preferences → Cite → Word Processors and click “Install Word for Windows Add-in”. Restart Word.

jaglieco91

I'm sorry, but it is still not working. I am trying to follow the prompts without luck. I have even tried restarting my computer to see if it would reset.

dstillman

We'd need you to continue tell us exactly what you're doing and what's happening.

karlamatute

I have a mac pro and I have word 2011. I tried all the prompts to access to zotero in word but I could not.

adomasven

@karlamatute see https://www.zotero.org/support/word_processor_plugin_troubleshooting#toolbar_does_not_appear_in_word_2011_or_is_incompatible