numeric citations - citations add on rather than replacing when updated

avaudin
When I edit my citations and press refresh, instead of replacing the superscript number with the new, correct citation, it will add a new one next to the old one.

For example, if it was citation number 4 and I added another citation in the text leading up to this one and then pressed refresh, instead of saying 4 it would now say 45 (the new one is next to the old one instead of replacing it). Is that how it's supposed to work?
  • adamsmith
    Which version of Word, Zotero, operating system? Does sthis happen in a new document, too, or only in existing ones?
  • avaudin
    Macintosh operating system, Word version 16.16.2, Zotero version 5.0.55.1.

    It happens in new documents - I just made a new document to try it and it happened.
  • adamsmith
    Try re-installing the Word add-in from the Cite tab of Zotero and see if that fixes this in a new document.

    This is due to a Word for Mac bug, and I'm not sure there's an alternative to re-inserting citations for affected documents. The Zotero Word add-on should now work around this, but in some instances the relevant patch didn't install. That's what you're forcing by re-installing.
  • adomasven Zotero Team
    edited October 2, 2018
    You need to go into Zotero Preferences -> Cite -> Word Processors and reinstall the word plugin. Word version 16.9 broke Zotero citing, which cause corrupt citations. The plugin should have updated automatically, except in the case where you have reset your Zotero user profile at some point. You will need to reinsert all corrupt citations after reinstalling the plugin. Make sure you remove the citations fully, deleting an additional character surrounding them, to ensure the corrupt text is completely removed.
  • avaudin
    Hmm - I re-installed the add on and re-started both Word and Zotero, but it's still not working (even in a new document).

    I wonder if I need to delete the old add-on somehow?
  • adomasven Zotero Team
    Could you produce a Debug ID from Zotero?

    1. In the Help menu, go to Debug Output Logging and select Enable.
    2. In Word insert a citation
    3. Before doing anything else, return to Zotero Help → Debug Output Logging and click Submit Output, which will disable logging and submit the output to zotero.org. A window should pop up containing a Debug ID. Click “Copy to Clipboard” and paste the Debug ID into this forum thread.
  • avaudin
    D149082748

    That's the Debug ID

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.