(osstatus error-1728) Citations not creating information

djc13

ID Report 134601187
Error reading: (OSStatus error-1728) @ SetTextRaw:field.m:468
Have Zotero 5.0 and word 2011. Use ribbon icon to create citations. When icon is clicked and 'create citation' is selected, the above error occurs.
Thanks for any help.

adomasven

Run through the debugging broken documents steps.

djc13

adomasven
I am so technically uneducated that I do not know what "debugging broken documents" steps means or requires. Could you break the steps down. It would be greatly appreciated.

adomasven

The text "debugging broken documents" above is a link to a page that has all the information.