Zotero 5.0 Repeatedly Crashing Word 2007

Hello folks! Word won't open Zotero anymore. It used to work fine, until a couple of days ago when word started crashing. I have tried all the troubleshooting suggestions I have found online, I have reinstalled the Word add-on and moved the .dotm document around dozens of times, I even uninstalled and reinstalled the program itself. Please help! Deadlines keep coming and it has created much inconvenience...

Thanks in advance!
  • What is precisely the problem that you are seeing right now with Zotero or Word?
  • Hello,

    Thanks for your reply! Both programs work fine on their own. The zotero extension is visible on word, but when I click any of the zotero buttons, all word documents crash instantly and word stops working. No message appears; it just crushes. Meanwhile, zotero is open and working fine.

    I cannot tell if it is word or zotero's fault since both work fine until I try to insert any citations on word.
  • I'm afraid we only support Word 2010 and later, so your best bet is to upgrade.
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