connector ping: Access Denied
I am referring to the following support information:
https://www.zotero.org/support/kb/connector_zotero_unavailable
The Zotero Connector works fine when I am off campus. However, on campus, when I check "http://127.0.0.1:23119/connector/ping" in Chrome, I get the following message:
Access Denied (policy_denied)
Your system policy has denied access to the requested URL.
For assistance, contact your network support team.
I'm wondering if you can provide me with any more specific information about this problem that I can share with the IT office of my university? What sort of "system policy" might make Zotero connector not work -- even when I have Zotero open?
https://www.zotero.org/support/kb/connector_zotero_unavailable
The Zotero Connector works fine when I am off campus. However, on campus, when I check "http://127.0.0.1:23119/connector/ping" in Chrome, I get the following message:
Access Denied (policy_denied)
Your system policy has denied access to the requested URL.
For assistance, contact your network support team.
I'm wondering if you can provide me with any more specific information about this problem that I can share with the IT office of my university? What sort of "system policy" might make Zotero connector not work -- even when I have Zotero open?
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Network Error (tcp_error)
A communication error occurred: ""
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.
For assistance, contact your network support team.
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I gather that my university system is blocking this web address.
For Zotero connector to work, I must be able to have access to this web address -- is that correct?
But this is explained on the linked page, and they should know it too. You really should be able to just point them to that page.
In case others face the same problem, on my Mac, I updated the Network settings (Advanced > Proxies) by adding 127.0.0.1 to "Bypass proxy settings for these Hosts & Domains:"