Zotero experienced an error updating your document: exceptions in getDocument:document.cpp

Vladimir Alexiev

1. Trying to Refresh the bibliography:
Zotero experienced an error updating your document.
An unhandled exception occured. [getDocument:document.cpp]

2. Trying to insert a citation:
Zotero experienced an error updating your document.
Could not find a running Word instance. [getDocument:document.cpp:135]

Zotero Standalone v5.0.54, Windows 10, Word 2016

Submitted as D1914433329.

adomasven

Does it work in a new Document?

Vladimir Alexiev

same error in new blank doc

adomasven

Have you tried restarting your computer?

Vladimir Alexiev

Same result

adomasven

Are you running Word or Zotero as administrator? Does it work if you do?

Vladimir Alexiev

Running both as admin fixes it.
Running Zotero as admin but Word normal gives no error, but the functions don't work either.
Running Zotero as normal gives the error.

What a mess

adomasven

If you run Word as admin and Zotero normally, is it the same as launching both normally?

Vladimir Alexiev

Yes: gives the error

leon_buitrago

Ejecute ambos programas como administrador. La cosa es que si abro primero Zotero y posteriormente word no da error pero si lo hago al contrario da error. Que cosa mas rara!