Non-responsive plugin buttons [Report ID 1432919254]

Yandyan
Hello, I'm using MS word 2016, and Zotero 5.0.54. The plugin appears in word and buttons are clickable, but no insert citation window appears and there is no response from any button.
  • adomasven
    Try running Zotero, Word or both as Administrator.
  • Yandyan
    It worked, thank you :)
  • dstillman
    This isn’t a good fix, though — you don’t want to run programs as administrator unnecessarily. If you run both programs as your regular user, does the problem come back?
  • Yandyan
    edited July 24, 2018
    Thank you dstillman! Yes, it still does((
  • ingelindsethtest
    Zotero writes:

    Windows
    Communication error or non-responsive plugin buttons

    If you see one of the following errors:

    “Word could not communicate with Zotero. Please ensure Zotero is running and try again.”

    “Could not find a running Word instance”

    or the plugin appears and buttons are clickable, but no insert citation window appears, try the following steps:

    Ensure that Zotero Word for Windows Integration is enabled in Tools → Add-ons→ Extensions in Zotero.

    QUESTION: Tools in which program?
  • adamsmith
    Zotero

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