Mendeley 1.18 crashes every time I launch it after downgrading

Hi everybody,
I’m new here. I used to depend on Mendeley but since version 1.19 by end of June 2018, I lost thousands of files. I got to import to Zotero and I had to downgrade to Mendeley 1.18. The issue I face now is after installing Mendeley 1.18. I’m supposed to synchronize with Mendeley database. But it is blinking and crashes every time I launch Mendeley 1.18. I’m having Windows 10 if that matters to know.

Please advise,
Kamal
  • That's fundamentally an issue you'd have to ask Mendeley about. But did you move your old Mendeley data directory out of the way as explained in our documentation? I've seen Mendeley 1.18 crash on startup when I didn't remove the (now-encrypted) 1.19 database.
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