Disconnected Links between Zotero (5.0.52) and Word (16.14 for Mac)

Elpeka

Dear all,

some links between our Word document and the Zotero library got lost mysteriously. We stumbled over it, because we discovered that the typo changed (from the sans-serif to a serif one). In previous verions of the document, the links are still stable. In the newer document, they're no longer existing - the button "Refresh" doesn't show an effect. What can we do?

Any help is highly appreciated!

bwiernik

The only option would be to re-insert the citations or copy-paste them from the previous document.

Disconnected links would generally happen if a co-author opened the document in an incompatible word processor (e.g., Google Docs, Apple Pages, LibreOffice, Open Office, etc.).

Elpeka

Hej biwernik, thanks a lot for your fast reply. In fact, we can't explain how the disconnection of the links occured - the document hasn't been opened in a different processor than Microsoft Word…