Can't copy zotero.dotm to the Word startup file

Jennifer Nutton
edited June 16, 2018
I have tried using the Zotero Add In Manager. It tells me the Word add-in is installed. I have tried the Reinstall button with no success. I am following the Manual installation instructions. I have the zotero.dotm file displayed in one directory window with the Word startup directory displayed below. When I right click (or try to drag ) the dotm file it activates (attempts to run) and the window freezes with a not responding message. Any ideas?

Configuration: Win 10 (latest), Zotero standalone 5.0, Word 2016
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