WORD PLUGIN DOES NOT RESPOND

elbiad

hi guys, after finally fixing my zotero, i have access to my refrences. but now, the word plugin doesnt respond at all.
im using windows 10, word 2016

bwiernik

What exactly do you mean by “does not respond”?

(Please avoid ALL CAPS)

elbiad

even if i click on "Add/Edit citations" or "biography".. Nothing happens !
thank you for responding

elbiad

Now when i keep on clicking, it gives me a message about Firefox Safe mode! BUT im currently working with chrome. any idea how i can fix this? thank you

dstillman

Can you provide a Report ID and provide the exact error message you're seeing?

elbiad

ID: 1498714195
this is the message about firefox, screenshot.

https://drive.google.com/open?id=1DlPoc0xzx-O-Mfp3UMAYKM_g_D6AeHM0

note: this message doesn't always pops out

dstillman

C:\Users\[…]\Zotero\translators\Primo 2018.js.tmp (Access is denied.

There's a problem accessing files in your Zotero data directory. You can try deleting the 'styles' and 'translators' directories in that directory and restarting Zotero, but there's a good chance this is caused by security software on your computer.

elbiad

i deactivated my security, the problem is i cant delete these files..

dstillman

You can't delete those directories? OK, so that's a problem on your system that you'll need to debug. That's obviously not a Zotero problem, so we can't help with that.