Word could not communicate with Zotero. Please ensure that Zotero is open and try again

Hi everyone,

First, here is my report ID : 979503392

I've recently installed Zotero v5.0.49. I use Microsoft Word for Mac v16.14 (180610), and I keep getting the "Word could not communicate with Zotero. Please ensure that Zotero or Firefox is open and try again." This message occurs despite having Zotero (standalone) open.

Here's what I've done so far/steps to reproduce :


- Restarted Zotero

- Restarted my Mac

- Reinstalled Zotero v5.x

- Checked that I've got a copy of Zotero.dotm in my Word (both) startup folders


Hopefully, I've provided you enough information. I really appreciate this tool and I am looking forward to hearing from you with your suggestions.

Thank you, Luis
  • edited 6 days ago
    Go to Tools → Add-ons → Extensions in Zotero. Do you see Zotero Word for Mac Integration, and is it enabled?
  • Thanks !

    Yesterday I only had "Zotero Libreoffice Integration" in my Add-ons, and today has appeared "Zotero Word for Mac Integration" and I just enabled it and it finally works.

    Thank you again, Luis.
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