Zotero Synching Problem

A researcher I am helping has paid for additional storage on the cloud and has checked off the file-synching boxes in synch, but is not seeing her PDF files appear online or on other installations of the standalone.

In addition, she is received the following error message when trying to synch. She has reported this error and got the Report ID number: 1939453362.

Can someone help?

Here are the various stages of her zotero error message.

[JavaScript Error: "Invalid Retry-After delay 300"]

[JavaScript Error: "HTTP POST https://api.zotero.org/users/4929309/items/XBCX4AF7/file failed with status code 400"]

[JavaScript Error: "Unexpected status code 400 in Zotero.Sync.Storage.ZFS._getFileUploadParameters() (1/XBCX4AF7)"]

[JavaScript Error: "Upload request 1/XBCX4AF7 failed"]

[JavaScript Error: "A file sync error occurred. Please try syncing again.

If you receive this message repeatedly, restart Zotero and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums." {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 398}]

[JavaScript Error: "HTTP POST https://api.zotero.org/users/4929309/items/ZLCS3EXI/file failed with status code 400"]

[JavaScript Error: "Unexpected status code 400 in Zotero.Sync.Storage.ZFS._getFileUploadParameters() (1/ZLCS3EXI)"]

[JavaScript Error: "Upload request 1/ZLCS3EXI failed"]

[JavaScript Error: "A file sync error occurred. Please try syncing again.

If you receive this message repeatedly, restart Zotero and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums." {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 398}]

[JavaScript Error: "Invalid Retry-After delay 300"]

[JavaScript Error: "Invalid Retry-After delay 300"]

[JavaScript Error: "Invalid Retry-After delay 300"]

[JavaScript Error: "HTTP POST https://api.zotero.org/users/4929309/items/ZPH8WKSJ/file failed with status code 400"]

[JavaScript Error: "Unexpected status code 400 in Zotero.Sync.Storage.ZFS._getFileUploadParameters() (1/ZPH8WKSJ)"]

[JavaScript Error: "Upload request 1/ZPH8WKSJ failed"]

[JavaScript Error: "A file sync error occurred. Please try syncing again.

If you receive this message repeatedly, restart Zotero and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums." {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 398}]

[JavaScript Error: "HTTP POST https://api.zotero.org/users/4929309/items/ZYIIDQQQ/file failed with status code 400"]

[JavaScript Error: "Unexpected status code 400 in Zotero.Sync.Storage.ZFS._getFileUploadParameters() (1/ZYIIDQQQ)"]

[JavaScript Error: "Upload request 1/ZYIIDQQQ failed"]

[JavaScript Error: "A file sync error occurred. Please try syncing again.

If you receive this message repeatedly, restart Zotero and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums." {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 398}]

[JavaScript Error: "Invalid Retry-After delay 300"]

[JavaScript Error: "HTTP POST https://api.zotero.org/users/4929309/items/GU88X4TV/file failed with status code 400"]

[JavaScript Error: "Unexpected status code 400 in Zotero.Sync.Storage.ZFS._getFileUploadParameters() (1/GU88X4TV)"]

[JavaScript Error: "Upload request 1/GU88X4TV failed"]

[JavaScript Error: "A file sync error occurred. Please try syncing again.

If you receive this message repeatedly, restart Zotero and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums." {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 398}]

version => 5.0.48, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.48, extensions => Zotero LibreOffice Integration (5.0.14.SA.5.0.48, extension), Zotero Word for Windows Integration (5.0.8.SA.5.0.48, extension)

  • Hi,

    Could someone from Zotero answer this question? The user has paid for additional storage and is not able to see her PDFs online or across installations of the Standalone/Client.

    If this cannot be resolved, who can she contact about getting a refund on and cancelling her storage plan?

    Thank you.
  • Could we see a Debug ID (rather than a Report ID) for a sync that produces an error?
  • I'm not at the staff member's terminal, so I will send her the instructions for how to get a Debug ID provided in your link and either she or I will post it.
  • Hello - it's my zotero that is having the problem.

    The debug ID is D84276236

    Thanks!
  • zoterofilestorage.s3.amazonaws.com:443 uses an invalid security certificate.
    OK, yeah, that's what I suspected. See SSL Certificate Error for more info.
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