I cannot synchronize my database

escubedo

I upgraded my storage some months ago. My storage subscription is set to automatically renew 2/6/2019. When I try to synchronize I get an error message: "An error occurred during syncing". Error inform Id 242366192. I tried it during the last week and It was impossible.

dstillman

Win error 5 during operation open on file C:\Users\[…]\Zotero\tmp\PKPEXQBM.zip

This is generally due to security software on your system preventing Zotero from properly writing to the disk. If you're running any security software, try temporarily disabling it.

escubedo

But I am trying to synchronize my database in my computer with the database online, not the other way (from online to my computer)

dstillman

Zotero still needs to write files in order to upload.