Error Message ID 528551449

I keep getting this message below

Zotero experienced an error updating your document.
Could not find a running Word instance. [getDocument:document.cpp:135]

I have tried all the solutions proposed here without success.
https://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents

Is there another way out please. It is urgent. Thank you
  • Have you tried restarting your computer?
  • Yes, I have restarted my several times.
  • I decided to try a different PC, and I get a different message saying

    Installation could not be completed because an error occurred. Please ensure that microsoft word is closed and then restart zotero.

    I have closed word, uninstalled and reinstalled Zotero, but I get the same message.
  • Have you tried these troubleshooting steps? We have also had users reporting that they could only get Word integration working if they ran Zotero as Administrator.
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