ISBN error

Louise4Lambert · April 19, 2018

Hi! For few days now I have difficulties adding ISBN into Zotero.
The programm always send me the following message "Zotero could not find a record for the specified identifier. Please verify the identifier and try again."

I go to the WorldCat to catch the right ISBN and it doesn't change anything. Is anyone having a solution?

Tks!

adamsmith · April 19, 2018

could we get a couple of examples that don't work to start, please?

Louise4Lambert · April 23, 2018

for sure!

9782802722922

978-2-89400-346-6

adamsmith · April 23, 2018

Try resetting translators from the Advanced tab of the Zotero preferences. If that doesn't help, could we please get a debug ID from Zotero for trying to import the first of the above ISBNs?
https://www.zotero.org/support/debug_output#zotero_5_and_later

Louise4Lambert · April 23, 2018

here is the debug ID :
D387519311

adamsmith · April 23, 2018

and you tried resetting translators without success?

Louise4Lambert · April 23, 2018

excuse me! I just found what you were talking about (French version here!) and everything is going great!
Thank you!