Word add-in not functional since yesterday

kozzington

I've been working with Zotero for well over a month without a hitch - but yesterday after Zotero updated, I cannot add/edit citations in Word 2016 anymore - none of the buttons do anything inside Word.

I've tried re-installing the Word add-in. I started the debug and opened my Word file and tried using the add-in buttons (D159793407), but the only thing that happens is that Word is "de-targeted", as far as I can tell.

I am in dire need of help here - thanks in advance.

dstillman

(3)(+0000000): Integration: Request already in progress; not executing WinWord addEditCitation

Have you tried just restarting Zotero and Word?

p.dambach

I am encountering exactly the same problem since 2 days. Un- and reinstalled Word and Zotero. Two of my colleagues are experiencing the same.

dstillman

Can you provide a Debug ID from Zotero startup through the problem occurring, using the "Restart with Logging Enabled" option?

kozzington

I have restarted both Word, Zotero, and the computer in all combinations.

Restarted Zotero with debug and started word, opened my document and tried using the add-in buttons: D779176251

p.dambach

I just tried to insert a citation in word through the Zotero tab and logged this. D1373252606

dstillman

So you're both getting weird filesystem errors.

[JavaScript Error: "Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIZipWriter.open]" {file: "chrome://zotero/content/xpcom/file.js" line: 981}]

(3)(+0000008): Cached 0 styles in 103 ms

@kozzington, you have your Zotero data directory and your document on a network drive, which can often cause weird problems. You can start by trying to reset your styles from the Advanced → Files and Folders pane of the Zotero preferences and seeing if that makes a difference, but you're getting file sync errors as well, so moving your data directory to the local hard drive may be necessary.

Win error 1392 during operation remove on file C:\Users\p\Zotero\tmp\newspapers.com.js (Die Datei oder das Verzeichnis ist beschädigt und nicht lesbar.

@p.dambach, it's not clear where your document is stored — so if it's on a network drive, the same would apply — but there is this error in your log, which doesn't bode well. That could potentially be caused by security software, or by actual filesystem corruption. I'd have to see a Debug ID from Zotero startup to tell you if there are other clear problems.

p.dambach

Thanks for looking into it! so I will send another debug ID right from Zotero startup. Here it comes: D832036445

dstillman

That's still not from Zotero startup. You need to use the "Restart with Logging Enabled…" option.

p.dambach

Sorry, just found it. This should be the correct one: D1527306223. After restarting with enabled login I tried to add a reference in word, then transferred logging.

dstillman

@p.dambach: You're still getting the C:\Users\[…]\Zotero\tmp\newspapers.com.js error. I would try 1) deleting that 'tmp' directory manually, 2) checking your drive for errors, and 3) if that doesn't help, temporarily disabling any security software you're running.

A Debug ID from one of your colleagues experiencing the problem might also be helpful.

p.dambach

I tried deactivating the antivirus: no effect
When trying to access the above mentioned path I get a prompt that the tmp folder is damaged and not readable.

dstillman

OK, right, so this is just a problem with your filesystem, separate from Zotero. You'll need to debug that on your end.

p.dambach

...and the tmp isn´t deletable either unfortunately

kozzington

I put a copy of my directory on the desktop used that and now it works again. Thanks a lot!

p.dambach

@dstillman: Thanks a lot for your help. You were right. I deleted the zotero folder under linux (not possible under windows) and reinstalled zotero, now it works fine. Seems the folder was corrupted. Have a nice day