PDF cannot be read for its identification

k.r.
ticket #: 1984108320 and 71547221
Whenever I klick "rufe Metadaten für PDF-Datei ab" I get "Text aus PDF konnte nicht gelesen werden". I have the latest Zotero-Version (5.043) and the latest zotero-scholar-citations-1.9.3-fx.xpi, repeatedly installed. Out of 1000 PDFs I get 1000 warnings (Fehlermeldungen). None of these PDFs is encrypted, they all can be read on screen.
I do not know how I would possibly get an answer from you, therefore I include my email: dr.raisch at gmx(POINT)de. In (desperate) hope for a support I thank you in advance.
  • dstillman
    edited April 5, 2018
    [JavaScript Error: "C:\Program Files (x86)\Zotero\pdftotext.exe returned exit status 1" {file: "chrome://zotero/content/xpcom/utilities_internal.js" line: 516}]
    [JavaScript Error: "Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsILocalFile.remove]" {file: "chrome://zotero/content/xpcom/recognizePDF.js" line: 452}]
    [JavaScript Error: "Text aus PDF konnte nicht gelesen werden"]
    You can try reinstalling Zotero from the download page, though that's unlikely to help (but it won't affect your files).

    If that doesn't help, try temporarily disabling any security software you're running.
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