Report ID: 477331252

Nosaze

I hope someone can help with this. I got this message on trying to sync my library: "An error occurred during syncing: Cannot edit item in library 1834710" I never had this issue previously: syncs were always successful. I have no idea what could have caused it. I closed my last session of Zotero properly and had no trouble starting it a few hours later. Only now syncing gives me this error message. Thanks for your help.

dstillman

Could we see a Debug ID (different from a Report ID) for a sync attempt that produces this message?

Nosaze

Thank you, Dan, for responding to my report. This is the debug ID: D1453108512. Zotero said the debug report has been sent to zotero.org. Again, thank you.

Nosaze

Hi, Dan. Just checking to see if there has been any development on my issue. I am still getting the sync error message. On checking my library on Zotero.org, though, I find no immediately obvious sign of a sync failure: the most recent changes I make in my offline library appear in the online library when I sync. Nonetheless, the error message is troubling because something not directly detectable is perhaps not syncing. Do I need to submit a new debug report? I would gladly do that. Thanks for your help on this.

dstillman

This should be fixed in Zotero 5.0.40, available now via Help → Check for Updates. (It stems from a bug when changing user accounts in Zotero 4.0.)

Nosaze

Thanks for your help on my sync issue. I updated Zotero to 5.0.40 but now it will not load my database. Find below the message it gives:

<<Message start>>

Database upgrade error

Error: Error(s) encountered during statement execution: UNIQUE constraint failed: itemRelations.itemID, itemRelations.predicateID, itemRelations.object [QUERY: UPDATE itemRelations SET object='http://zotero.org/users/4096550/items/72Q7PKVG' WHERE itemID=? AND predicateID=?] [PARAMS: 2, 2] [ERROR: UNIQUE constraint failed: itemRelations.itemID, itemRelations.predicateID, itemRelations.object]
Zotero.DBConnection.prototype.queryAsync<@chrome://zotero/content/xpcom/db.js:703:10
From previous event:
TaskImpl_handleResultValue@resource://gre/modules/Task.jsm:396:7
TaskImpl_run@resource://gre/modules/Task.jsm:327:15
TaskImpl@resource://gre/modules/Task.jsm:277:3
createAsyncFunction/asyncFunction@resource://gre/modules/Task.jsm:252:14
Task_spawn@resource://gre/modules/Task.jsm:166:12
ConnectionData.prototype<.executeTransaction/promise</transactionPromise<@resource://gre/modules/Sqlite.jsm:593:28
TaskImpl_run@resource://gre/modules/Task.jsm:319:42

<<Message end>>

Following the message, I am given the options to "Quit" or "Check for Update". Since I already updated to the latest version, Zotero tells me "No Updates Found" and gives me only a "Quit" option.

I hope this provides sufficient information to enable a solution to the problem. Since Zotero does not load the database, I cannot send you a Report ID or a Debug ID.

What am I to do? Thanks for your help.

dstillman

Ah, sorry about that. Can you install the latest Zotero beta and see if that fixes this? (If so, you can revert to 5.0.40 afterward.)

Nosaze

Okay, Dan, thanks. I just finished using the manual repair tool on my database, on the off-chance that it had somehow become corrupted, but on trying to load it I got the same result as before. I will install the latest beta version now and get back to you. I hope it works. Thanks, again.

Nosaze

Just downloaded the beta. I suppose I should first uninstall the current version before installing the latest beta but I thought I should ask, so I do not mess things up.

dstillman

There's no need to uninstall anything. And if you're on Linux you can just extract the beta tarball to a new directory and run it from there, and then delete it afterward.

adamsmith

no need to uninstall, no, just install the beta which will update the current version.

Nosaze

Thank you very much, guys. I did as you said: I ran the beta version and succeeded in loading my database; then I downloaded and ran the current release version, and was able to load my database and to sync it successfully with zotero.org. Thank you, thank you, thank you!

adamsmith

You should probably go to zotero.org and download the regular version and re-install that unless you want to stay on the beta release track.