Error citations

EBoersma · March 15, 2018

Today I get an error updating my citations. I had no problems when I closed my documents yesterday. My worddoc has 43 pages and 153 notes.
In a new document citations work, so it seems to be just this document,

Error report ID: 1207930631
I use Word2010, Windows10, Zotero 5.0.37

Hopefully someone can help me solve this.

Thanks,

E Boersma

adomasven · March 15, 2018

Follow step 8 of https://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents

EBoersma · March 16, 2018

thanks. Just splitting the document seems to help, but I want this chapiter not splitted. Adding the halves together causes the error to reappear.

Any idea what to try next?

adomasven · March 16, 2018

Email the smallest possible snippet that causes the error to support@zotero.org with a link to this thread and we will take a look.

EBoersma · March 16, 2018

done: in your mail

adomasven · March 18, 2018

Thanks for sending it in. You can install the Zotero beta build, which includes a fix for this issue. You can install it over your current Zotero installation, your data will remain intact. We will have the fix out in Zotero proper soon.

EBoersma · March 19, 2018

It works!

I am very positive of the swift reaction and the solution, thank you very much!

E.Boersma