Upgrade Storage"There was an error starting Zotero" - after a failed citation download and crash
Hello,
I love Zotero and have been using it for about a year now with no problems. But now I have one - please can you help?
Profile as follows:
Windows Vista 32bit
Firefox 3.0.10
Zotero - I can't tell you exactly which version, because I can't open it. But it's definitely not 1.5, and I think it's 1.0.10
Issue:
I was trying to download a citation from the Cambridge Press Journals (something like that), and it didn't work. I guess I did something wrong or the site wasn't compatible, as it ended up with the process not stopping, and Zotero said that an error had happened, and to restart Firefox.
I closed it down, and when it reopened all the tabs in Firefox were lost. Also, there's that yellow triangle on the Zotero thing (bottom right), and if I try to open it it says "there was an error starting Zotero".
I looked in the Firefox error log but I'm not sure what's relevant, so here are the first ten or so:
=========================
Error: uncaught exception: [Exception... "Component does not have requested interface arg 0 [nsIAutoCompleteController.input]" nsresult: "0x80004002 (NS_NOINTERFACE)" location: "JS frame :: chrome://browser/content/search/search.xml :: :: line 101" data: no]
Deprecated property window.title used. Please use document.title instead.
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: https://aarlinf.lib.latrobe.edu.au/pds.css
Line: 44
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: https://aarlinf.lib.latrobe.edu.au/pds.css
Line: 58
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: http://aarlinf.lib.latrobe.edu.au:8331/V/653853IKRJNTH7IHLTXKJ9PYLGHEYYVTDSYGJLAAMSJGGJLR37-11491?FUNC=META-3&SHORT-FORMAT=002&SET_NUMBER=036774&SET_ENTRY=000001&FORMAT=999&pds_handle=GUEST
Line: 0
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: https://aarlinf.lib.latrobe.edu.au/pds.css
Line: 44
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: https://aarlinf.lib.latrobe.edu.au/pds.css
Line: 58
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: http://aarlinf.lib.latrobe.edu.au:8331/V/XG3FV1XS4D954J4PQ26H5BDNXLC93VKJ8GDPYGAJ74B2FJYJ9M-13592?FUNC=META-3&SHORT-FORMAT=002&SET_NUMBER=036774&SET_ENTRY=000005&FORMAT=999&pds_handle=GUEST
Line: 0
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: https://aarlinf.lib.latrobe.edu.au/pds.css
Line: 44
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: https://aarlinf.lib.latrobe.edu.au/pds.css
Line: 58
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: http://aarlinf.lib.latrobe.edu.au:8331/V/LLL6IFEEA6SNMVUYVV8LCXGU2CTTDSX88T4K7ALGNXRFICCSTL-14421?FUNC=META-3&SET_NUMBER=036749&pds_handle=GUEST
Line: 0
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: http://aarlinf.lib.latrobe.edu.au:8331/V/LLL6IFEEA6SNMVUYVV8LCXGU2CTTDSX88T4K7ALGNXRFICCSTL-14762?func=meta-3-next&set-entry=000001
Line: 0
Deprecated property window.title used. Please use document.title instead.
======================================
thanks,
Julian
I love Zotero and have been using it for about a year now with no problems. But now I have one - please can you help?
Profile as follows:
Windows Vista 32bit
Firefox 3.0.10
Zotero - I can't tell you exactly which version, because I can't open it. But it's definitely not 1.5, and I think it's 1.0.10
Issue:
I was trying to download a citation from the Cambridge Press Journals (something like that), and it didn't work. I guess I did something wrong or the site wasn't compatible, as it ended up with the process not stopping, and Zotero said that an error had happened, and to restart Firefox.
I closed it down, and when it reopened all the tabs in Firefox were lost. Also, there's that yellow triangle on the Zotero thing (bottom right), and if I try to open it it says "there was an error starting Zotero".
I looked in the Firefox error log but I'm not sure what's relevant, so here are the first ten or so:
=========================
Error: uncaught exception: [Exception... "Component does not have requested interface arg 0 [nsIAutoCompleteController.input]" nsresult: "0x80004002 (NS_NOINTERFACE)" location: "JS frame :: chrome://browser/content/search/search.xml :: :: line 101" data: no]
Deprecated property window.title used. Please use document.title instead.
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: https://aarlinf.lib.latrobe.edu.au/pds.css
Line: 44
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: https://aarlinf.lib.latrobe.edu.au/pds.css
Line: 58
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: http://aarlinf.lib.latrobe.edu.au:8331/V/653853IKRJNTH7IHLTXKJ9PYLGHEYYVTDSYGJLAAMSJGGJLR37-11491?FUNC=META-3&SHORT-FORMAT=002&SET_NUMBER=036774&SET_ENTRY=000001&FORMAT=999&pds_handle=GUEST
Line: 0
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: https://aarlinf.lib.latrobe.edu.au/pds.css
Line: 44
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: https://aarlinf.lib.latrobe.edu.au/pds.css
Line: 58
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: http://aarlinf.lib.latrobe.edu.au:8331/V/XG3FV1XS4D954J4PQ26H5BDNXLC93VKJ8GDPYGAJ74B2FJYJ9M-13592?FUNC=META-3&SHORT-FORMAT=002&SET_NUMBER=036774&SET_ENTRY=000005&FORMAT=999&pds_handle=GUEST
Line: 0
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: https://aarlinf.lib.latrobe.edu.au/pds.css
Line: 44
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: https://aarlinf.lib.latrobe.edu.au/pds.css
Line: 58
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: http://aarlinf.lib.latrobe.edu.au:8331/V/LLL6IFEEA6SNMVUYVV8LCXGU2CTTDSX88T4K7ALGNXRFICCSTL-14421?FUNC=META-3&SET_NUMBER=036749&pds_handle=GUEST
Line: 0
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: http://aarlinf.lib.latrobe.edu.au:8331/V/LLL6IFEEA6SNMVUYVV8LCXGU2CTTDSX88T4K7ALGNXRFICCSTL-14762?func=meta-3-next&set-entry=000001
Line: 0
Deprecated property window.title used. Please use document.title instead.
======================================
thanks,
Julian
Actually, I found another solution. When starting my other browser (Opera), the same dialog box came up. Basically, the citation file I had downloaded was somehow restarting/relinking to the browsers when they started up. So I deleted that file from my downloads folder (had to shut it down in the Task Manager first) and all is well.
If I may make a suggestion: perhaps including something about the "There was an error starting Zotero" message in the FAQ, or Troubleshooting tips, would be useful? It's a scary one as there is no extra information, and all one sees is a empty Zotero library and no way to get into Zotero. When I searched the forum, there were some mentions but nothing relevant to me.
Please keep up the great work on Zotero! I am zealously promoting it to all and sundry, and our library has spoken of making sure their catalogue system is compatible with it.