Mac Word 16.10 “could not communicate with Zotero” problem

danmarkus · February 14, 2018

In the recent upgrade to 16.10, Word can no longer communicate with Zotero, with both programs open after reinstalling the plugin. Any suggestions? (Mac 10.13.3)

dstillman · February 14, 2018

Open Tools -> Add-ons in Zotero and make sure the Zotero Word Integration plugin is enabled.

jennieery · February 16, 2018

@dstillman. I'm back. I am having same problem. Was working fine few weeks ago and now this message is back. In Add-ons it is there and looks to be enabled.

adamsmith · February 16, 2018

Which versions of Word and Zotero exactly?

jennieery · February 16, 2018

Nevermind! Shut down and restarted computer and working again. Sorry, thanks! @adamsmith

danmarkus · February 16, 2018

After reinstalling the plugin, I also restarted the computer and now everything worked! Thanks jennieery!