Zotero is unavailable for Chrome

LiborA · February 12, 2018

It seems like a problem only in Chrome, Zotero connector in Firefox works OK.

Error message:
[JavaScript Error: "Error
at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/connector.js:297:49"]

Cannot be reported on the server - Method ping failed

http://127.0.0.1:23119/connector/ping does not work (unavailable)

Zotero: 5.0.35+beta.22
Connector 5.0.35
Chromu 64.0.3282.119

dstillman · February 12, 2018

https://www.zotero.org/support/kb/connector_zotero_unavailable

LiborA · February 13, 2018

Yes, I did it. Only, I can't disable security software.

dstillman · February 13, 2018

There's no reason properly configured security software should block access to 127.0.0.1 (which is the address of the computer itself), so if that's blocked you should talk to your IT department.

LiborA · February 13, 2018

Maybe you are right, but why it is blocked in the Chrome and is not blocked in the Firefox or IE?

dstillman · February 13, 2018

You'd have to ask your IT department. You're just trying to load that address in the browser, so it has nothing to do with the Connector itself.

LiborA · February 13, 2018

The problem was in the communication between Chrome and institutional Proxy. In the script for settings the connection to the internet has to be exactly defined exemptions for localhost. The "standard" definition of exemption for localhost was enough for Firefox and IE but not for Chrome.