seems some issues with IEEE Xplore pdf download

ashleyyu

Hi it seems that Zotero cannot grab pdf file from IEEE Xplore.
Could you pls look into it? Thanks.

adamsmith

Could you provide a URL exactly as you see it please? Saving PDFs from IEEE Xplore works for me.

ashleyyu

Thanks for your reply.
I tried multiple articles. Zotero indeed saves html file for me but not pdf.
Here is a example. Thanks.

http://ieeexplore.ieee.org/document/8288606/
http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=8288606

ashleyyu

BTW, i am using the latest version of Zotero. And my browser is chrome.

It indeed saved pdfs for me when I used the previous versions last year.

ashleyyu

And this issue seems only relating with IEEE xplore website coz it can saves pdf from Science Direct etc.

ashleyyu

??????

adamsmith

Sorry, I'm just not seeing that problem. Could you run through
https://www.zotero.org/support/troubleshooting_translator_issues

Are you able to add PDFs from other websites?

ashleyyu

Thanks. yes i am able to add pdf from other web

ashleyyu

D745017182

dstillman

Can you provide a Debug ID for the save from the Connector side as well?

ashleyyu

D1824894552 for Zotero

D357481298 for connector

adomasven

Are you on campus? Do you have access to these PDFs from your browser? If you navigate to the page of the PDF itself and click the Zotero button, does the PDF save occur?

ashleyyu

no it won't occur. I am on campus so I have the access to the pdf

ashleyyu

And the other two colleagues also have the same issue.

ashleyyu

So i guess it is not a unique issue. And I did be able to save pdf last year.