Can't save PDFs to Zotero, think it's Proxy related

Hi,

I have realized that I can save PDFs that are free to Zotero but not ones that I need access through my university's library.

How do I fix that?

http://onlinelibrary.wiley.com.ezp-prod1.hul.harvard.edu/doi/10.1525/awr.2007.28.3.6/epdf

this is an example link. Whenever I hover over the Zotero icon on the top right, it says Save To Zotero (Wiley Online Library) but then when I click the button, nothing happens, or a little box appears saying it's Saving but then nothing is saved, or a little box appears saying there's connectivity issues and gives me a link to "get help".
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