Zotero does not save full pdf through proxy

olibclarke

Hi,

When saving a paper using the plugins for either safari or firefox (haven't tried chrome), Zotero correctly saves the full pdf along with the pdf when I am on campus, but not when I am home, accessing the journal via a library proxy (e.g. sciencemag.org.ezproxy.cul.columbia.edu). Is there a fix for this, or something I need to change? Otherwise I am very much liking zoetrope after using Papers for years!

Cheers
Oliver Clarke

adomasven

Could you provide a specific link that doesn't work (with or without proxy)?

olibclarke

Any of them, but for example: http://science.sciencemag.org.ezproxy.cul.columbia.edu/content/early/2018/01/03/science.aar5140?rss=1

adomasven

Something is up with the translator here. PDF when using a proxy is resolved to `http:/ence.sciencemag.org/content/sci/early/2018/01/03/science.aar5140.full.pdf` (protocol with a single slash).

adamsmith

that's not the translator. It's straight from the page:
<meta name="citation_pdf_url" content="http:/ence.sciencemag.org/content/sci/early/2018/01/03/science.aar5140.full.pdf" />

I'm rather surprised this would work on campus, but can't test right now if they modify that tag for IPs who have access (but then, why wouldn't it change when proxied)? This seems like it's on purpose, right? I think we can correct for it in the translator, although not trivially easy.

olibclarke

Actually, I just checked - that particular one doesn't work on campus either. However others which don't work at home via the proxy (e.g. any article from nature.com) do work on campus. So I guess maybe there are two issues here?

Cheers
Oli

adamsmith

could we get a nature URL as you see it through the proxy, please?
https://www.nature.com/articles/nature25152 for example
and could you, in addition, submit a debug ID from the browser connector for the process of saving it? https://www.zotero.org/support/debug_output#zotero_connectors_firefox_chrome_and_safari

olibclarke

Will do tonight when I'm home - the proxy doesn't seem to work when I am on campus, even if I am using guest wifi

Cheers
Oli

olibclarke

In the meantime, here is the debug id for the Science paper (when accessed on campus, not via proxy): D542647500

adamsmith

we can replicate the Science issue & will look at fixing it. Still wondering if they're doing this on purpose, have contacted them to see.