Add/Edit Citation button doesn't work

dstillman

This discussion was created from comments split from: Help: Adding citation.

rmsiriba

I also have a similar problem to eopage. The button 'add/edit citation' doesn't work whenever I click on it. Kindly advise on the way forward.

bwiernik

@rmsiriba Please start a new thread and provide more details. What version of Zotero and Word (specific numeric version, such as 15.41) are you running? What operating system? When you click the Add/Edit Citation button, what exactly happens?

rmsiriba

I am running Zotero 5.0 for windows 7. When I click Add/Edit Citation button, nothing happens

adomasven

Could you produce a Debug ID from Zotero?

1. In the Help menu, go to Debug Output Logging and select Enable.
2. Press the Add/Edit button in Word.
3. Before doing anything else, return to Help → Debug Output Logging and click Submit Output, which will disable logging and submit the output to zotero.org. A window should pop up containing a Debug ID. Click “Copy to Clipboard” and paste the Debug ID into this forum thread.

rmsiriba

Thanks adomasven. I have done as you have advised and the debug ID is D1917808557

adomasven

The Debug ID contains Zotero loading from startup, not the pressing of the Word button. Please follow the procedure above.

rmsiriba

I have followed your step 3 above but the the 'Submit Output' button is inactive hence unable to proceed further

adomasven

You should ensure that Macros are not disabled for Add-ins in Word. In Word Options go to the Trust Centre and check the macro options under Add-ins.

rmsiriba

Thanks. I have done so and the debug ID now is D1905919156.

adomasven

In the Trust Centre for Word, under "Macro Settings" check "Disable all macros with a notification" and under "Add-ins" ensure all checkboxes are unchecked. Then restart Word and see whether you get a notification to enable macros and whether once enabled the Zotero buttons in Word work.

rmsiriba

I have done so but no notification received

adomasven

Do the buttons work if you select "Enable all macros" and restart?

rmsiriba

Still the button doesn't work even after selecting 'enable all macros'.

adomasven

If you go into Options -> Customize Ribbon, enable Developer tab, then in the Developer tab click "Macros", do you see Zotero related Macros? What happens if you run them?

rmsiriba

Which options? I am not able to see 'Customize Ribbon' after clicking word option.

adamsmith

That should be there: https://imgur.com/a/5kqEW

rmsiriba

I am using word 2007 and still not able to see 'Customize Ribbon'

adamsmith

Oh sorry, didn't realize you were on Word 2007. See here on how to show the developer tab on Word 2007: http://www.addintools.com/documents/word/where-develop-tab.html

rmsiriba

I have managed to run the Zotero related 'Macros' but still not able to Add/edit citation

adamsmith

Meaning that when you run the add/edit citation macro nothing happens? No error message either?

rmsiriba

Yes nothing happens when I run add/edit citation macro . No error message either

katherine_french

I have this same problem (since the new Zotero version was installed). I've followed all the steps above (enabling macros etc) and the advice on the help pages but still Zotero will not work...

katherine_french

Here is the report id Report ID: 1164986424

katherine_french

I've fixed the problem I was having.

This is probably simple but I didn't realize it before. You need to open the Zotero version on your desktop. Then go to Tools-AddOns. Then go to the Sync tab-and sync your online zotero acct. Then ho to Cite-click the Word Processors tab. Here, you can reinstall Zotero in Word.

This worked for me, hopefully it will help someone else.

adomasven

@rmsiriba if you try to run the Zotero macros when Zotero is closed do you get a prompt saying that Zotero is not available?

Donna_V

I have the same problem. I have tried uninstalling/reinstalling... refreshing. etc. the add/edit never works.