My zotero is always offline

tim.v

My zotero is always offline. And I have reinstalled many times. But It is always offine. My another pc is OK. My os is WIN10 64bit.
My debug ID is D64512957

Following information is the Report Errors. I hope you can help me.
Thanks very much.


[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "Cannot access contents of url "chrome-search://most-visited/single.html?removeTooltip=%E4%B8%8D%E8%A6%81%E5%9C%A8%E6%9C%AC%E9%A1%B5%E4%B8%8A%E6%98%BE%E7%A4%BA". Extension manifest must request permission to access this host."]

[JavaScript Error: "Error: Inject: Timed out 0 - https://journals.aps.org/ after undefined
at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:334:20"]

[JavaScript Error: "Cannot access contents of url "chrome-search://most-visited/single.html?removeTooltip=%E4%B8%8D%E8%A6%81%E5%9C%A8%E6%9C%AC%E9%A1%B5%E4%B8%8A%E6%98%BE%E7%A4%BA". Extension manifest must request permission to access this host."]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "No tab with id: 149."]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "Cannot access contents of url "chrome-search://most-visited/single.html?removeTooltip=%E4%B8%8D%E8%A6%81%E5%9C%A8%E6%9C%AC%E9%A1%B5%E4%B8%8A%E6%98%BE%E7%A4%BA". Extension manifest must request permission to access this host."]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "Cannot access contents of url "chrome-search://most-visited/single.html?removeTooltip=%E4%B8%8D%E8%A6%81%E5%9C%A8%E6%9C%AC%E9%A1%B5%E4%B8%8A%E6%98%BE%E7%A4%BA". Extension manifest must request permission to access this host."]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

[JavaScript Error: "HTTP request has timed out after 15000ms"]

LiborA

It seems like your Zotero cannot access the Internet. If your second PC is in the same network and works correctly then it seem as the firewall in Windows deny access for Zotero. Try to check it.

tim.v

Thanks. I close the firewall and it get worked. Thank u very much.

LiborA

Close the firewall in general is not the best solution. Better way is allow Zotero in it - see for example http://www.thewindowsclub.com/how-to-configure-windows-7-firewall

dstillman

It's more likely that you just need to exclude 127.0.0.1 from being blocked (which it shouldn't be by default on a properly configured firewall). 127.0.0.1 is an IP address for the computer itself, and it's how the Zotero Connector connects to Zotero. Local connections like that should never be blocked by a firewall or proxy server.

More on this here: https://www.zotero.org/support/kb/connector_zotero_unavailable