Word can't communicate with Zotero

dstillman

This discussion was created from comments split from: Unable to install Zotero plugin in Word (Office 365 Mac).

jennieery

I am having a similar problem. I can not get word to communicate with Zotero, its says I should open firefox or zotero, so I logged into zoter0 through firefox and still wouldn't work. I can't get the small box zotero to open up either, I have to log into the website. My Zotero is completely screwed up after the last updates. I downloaded the stand alone several times and can not get it to work! Please let me know how to get zotero to start running properly again. Thank you

jennieery

Also, when I go to the Zotero add on in Firefox it says under the general status that Zotero is currently unavailable, I seemingly have no way to change that.

dstillman

That message is outdated — you just need to be running Zotero 5.0 and have it open.

jennieery

Thanks dstillman. But how do I get Zotero to open? When I go to add-ons and preferences for Zotero is says it is unavailable.

jennieery

I'm really not tech savy, can you explain it to me step by step? Thanks

dstillman

Zotero 5.0 is now a separate program that you install and run on your computer.

https://www.zotero.org/blog/zotero-5-and-firefox-faq/