Downloading to a group folder with no access

I have research assistants working with me. I have one who created his own Zotero account, and then I gave him access to a Group Library. He went onto PsycInfo (Ebsco database online) and clicked the Zotero button in his browser, selected the reference to import to Zotero, and it actually put it in a Collection in another Group library he does not have access to. How is that possible? He was on a computer where there are multiple profiles so when he logs into the computer he is on his profile. Is it possible that Zotero is open on another profile or something. I'm confused.

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