Harvard Referencing Bug

I am an instructor and I have been giving workshops to students for two years. However, recently my students have been facing a problem: even after downloading the "Cite Them Right 10th edition - Harvard" and selecting it as a referencing style in their preferences, their reference lists are not in Harvard style when they drag their references to Word or Pages. Even though not all the students have been facing the same problem, it has been a recurring problem with Mac users.
Is this a bug from Zotero? Please let me know what I can do to fix it.
  • Could you say more about where exactly they are setting the citation style (note that this should be under _Export_, not under _Cite_ for drag&drop) and what exactly they are getting instead?
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