Only seeing generic translators when using OpenUrl Resolver to article
ReportID 1260282804
Hi, we are having a problem at our Library where we only seeing the generic connectors -(Save to Zotero with or without snapshot) We are using Serials Solution as our OpenURL link resolver.
I am using latest versions of Zotero and Chrome- but it is also being reported with Firefox.
As an example, I start Zotero SA and Chrome, go to the following url and all I see are generic connectors.
http://yz3rj4vl2y.search.serialssolutions.com.jerome.stjohns.edu:81/?genre=article&issn=02684012&title=International Journal of Information Management&volume=19&issue=1&date=19990201&atitle=Workplace experiences of information literacy.&spage=33&pages=33-47&sid=EBSCO:Library, Information Science & Technology Abstracts&au=Bruce, Christine Susan
This happens when linking from one database to another,as well as the Google Scholar my library link, and Worldcat Discovery.
However if I search the database directly and open the article, I can see the relevant translators -- Sciencedirect in this case. Here is the good link:
https://www-sciencedirect-com.jerome.stjohns.edu/science/article/pii/S0268401298000450
This is not only happening with SD, but with Proquest and other platforms
Also, I am not always seeing the proxy detected message in this Zotero 5 and wonder if it may be related.
Thanks for your help1
Hi, we are having a problem at our Library where we only seeing the generic connectors -(Save to Zotero with or without snapshot) We are using Serials Solution as our OpenURL link resolver.
I am using latest versions of Zotero and Chrome- but it is also being reported with Firefox.
As an example, I start Zotero SA and Chrome, go to the following url and all I see are generic connectors.
http://yz3rj4vl2y.search.serialssolutions.com.jerome.stjohns.edu:81/?genre=article&issn=02684012&title=International Journal of Information Management&volume=19&issue=1&date=19990201&atitle=Workplace experiences of information literacy.&spage=33&pages=33-47&sid=EBSCO:Library, Information Science & Technology Abstracts&au=Bruce, Christine Susan
This happens when linking from one database to another,as well as the Google Scholar my library link, and Worldcat Discovery.
However if I search the database directly and open the article, I can see the relevant translators -- Sciencedirect in this case. Here is the good link:
https://www-sciencedirect-com.jerome.stjohns.edu/science/article/pii/S0268401298000450
This is not only happening with SD, but with Proquest and other platforms
Also, I am not always seeing the proxy detected message in this Zotero 5 and wonder if it may be related.
Thanks for your help1
http://yz3rj4vl2y.search.serialssolutions.com.jerome.stjohns.edu:81/?genre=article&issn=08876185&title=Journal of Anxiety Disorders&volume=52&issue=&date=20171201&atitle=Psychometric properties of the Child Anxiety Life Interference Scale – Preschool Version.&spage=62&pages=62-71&sid=EBSCO:Academic Search Premier&au=Gilbertson, Tamsyn J.
This is a different article than above. When I tried it with original article, all of the sudden I saw the proxy recognized message and had the relevant translators. However, it is still not working reliably since another article in same database only had save as webpage options.
Thanks for your help.
I thought that the last one was the debug ID for connector. I have tried again. It says zotero connector, your error report has been submitted. Report ID: 914228538".
Do I need to send something else? Am I misunderstanding the instructions you sent?
Now it is not even saving snapshot (though I am presented with that option.)
https://www.zotero.org/support/debug_output#zotero_connectors_firefox_chrome_and_safari
The Debug ID is D951386500.