Cannot sync nor export


I've got some issues with Zotero (5.0.28)

1) It came to my attention I cannot sync my files anymore . I am using 4shared webdav feature. Until the end of july, I had no problem in doing so... but it doesnot work anymore : I looked into the directory on the 4shared cloud server, apparently the problem started in july...which is the month of the latest content uploaded on my 4shared cloud server

Here is what I found into the log regarding this problem :

[JavaScript Error: "XML Parsing Error: no root element found Location: http://[omitted]:**** Line Number 1, Column 1:" {file: "http://[omitted]:****" line: 1}] [JavaScript Error: "XML Parsing Error: no root element found Location: https://[omitted]:**** Line Number 1, Column 1:" {file: "https://[omitted]:****" line: 1}]

Is-it on my / zotero end or on 4shared's ?

2) Facing the above mentionned issue, I tried to backup my files in order to "manually sync" them. It appears I cannot export my files as well : after a short time processing the exportation request (2-3 secs), an error occurs and a notification appaers telling me an error occured during the exportation.

Both my desktop pc and laptop are experiencing this problem. I've no idea if part 1 of the problem is related to part 2.

Debug ID : D1758903999

Any idea how to solve this ?
Thanks :)
  • edited December 3, 2017
    You're getting WebDAV server verification errors. When you click Verify Server in the Sync pane of the Zotero preferences, does it pass? Does it give you a warning?

    If verification passes, we'd want to see a Debug ID for the first sync attempt after adding a file.
Sign In or Register to comment.